Overview

Training That Works—Grounded in Psychology, Built on Real-World Experience

We offer a range of impactful training services rooted in human psychology—from leadership development and coaching and mentoring programmes to bespoke sessions covering well-being, customer service, menopause awareness, and more.

Every course is underpinned by evidence-based, easy-to-use tools and techniques drawn from Jo’s 36 years of experience working with tens of thousands of people. When Jo began offering training over 14 years ago, she made a clear promise: only to include practical tools that genuinely work and that people want to use.

With almost 20 years in HR, Jo saw firsthand what ineffective training looks like, and more importantly, what does work. She’s been committed ever since to delivering engaging, memorable, and practical learning that people actually apply.

Whether you’re developing the next generation of leaders or strengthening mental health and resilience across your organisation, we offer innovative, results-driven solutions tailored to your needs.

Training includes but is not limited to:

General Training (Managers and Leaders)

• Cultivating Resilience and Mental Toughness
• Understanding & Managing Neurodiversity in the Workplace
• Menopause Awareness for Managers
• Leading Through Change
• Conflict Management
• Emotional Intelligence
• Leadership Excellence (including delegation, difficult conversations, motivating individuals and teams, etc.)
• Expert Customer Care
• Personal Branding and Effectiveness
• Dynamic Goal Setting
• Vision and Values
• Outplacement/Redeployment (CV writing, interview skills, job search)
• Narcissism in the Workplace (Dealing with Bullying & Toxic Work Environments)

Well-being & Mental Health (General Employee Population)

• Neurodiversity in the Workplace (General Awareness)
• Building Resilience (How to be an Even Better You/Building Mental Toughness) 
• Dealing with Change
• Building and Maintaining Resilience for Customer Facing Employees
• Managing the Menopause with Style (Menopausal People)
• General Menopause Awareness
• Bullying Awareness
• Outplacement/Redeployment (CV writing, interview skills, job search)

Is leadership development and training suitable for us?

When Jo first decided to bring training into my company’s portfolio, she was resolute that there should be a clear return on investment. During her previous 20-year HR career, she had witnessed too much ‘sheep dip’ training (great sessions where delegates learnt a lot in the classroom, but it didn’t translate into real-life scenarios), and she has been determined that would not be the case with my sessions.

Therefore, all of our training sessions and workshops focus on simple, easy-to-use tools and techniques that are specifically designed to inspire, facilitate quick but sustainable results and create long-lasting behavioural change.

How does it work?

Whether you require off-the-shelf workshops or more bespoke training services that can be built to your specific requirements and organisational aims.

Workshops can be delivered in person or virtually to suit your scheduling requirements. We also offer a range of online training courses that delegates can complete at their own pace.

Why choose us?

Since establishing What Next Consultancy in 2009, Jo has had the privilege of training tens of thousands of delegates.

Our services are private and confidential and can be tailored to meet your organisation’s needs.

Get in touch for an informal chat for more information.